At BroadStServices, we are committed to providing high-quality IT and cybersecurity solutions. If for any reason you are dissatisfied with our services, we’re here to work with you and ensure that your needs are met. Please review our refund policy below:
1. Service Delivery and Satisfaction
- If you are not satisfied with the services provided, please contact us within 7 days of the service completion date to discuss your concerns. We will work with you to resolve any issues or offer an alternative solution.
- Refunds may be considered if the service was not delivered as promised or was unsatisfactory due to our fault. Refunds will be reviewed on a case-by-case basis.
2. No Refunds for Completed Work
- Once work has been completed and delivered (such as reports, consultations, or system setups), we do not offer refunds unless there was a clear error or failure on our part.
3. Prepaid Services or Subscriptions
- For services that involve a subscription or ongoing support (such as monthly IT support), we offer a 30-day notice requirement for cancellations. If you cancel within 30 days, you will receive a pro-rated refund for any unused services.
- If cancellation occurs after 30 days, refunds will not be issued, but you will continue to have access to services until the end of the billing period.
4. Payment Issues or Disputes
- If there’s a billing error or you believe a charge was made in error, please contact us within 7 days. We will investigate the issue and work to resolve it promptly.
5. Non-Refundable Services
Certain services, such as audits or non-refundable consulting hours, may be marked as non-refundable due to their nature. These will be specified at the time of purchase or agreement.
6. How to Request a Refund
To request a refund or discuss an issue with your service, please contact us via:
- Email: support@broadstservices.com
We will respond to refund requests within 1-5 business days and ensure that any issues are addressed promptly.
This policy can be adjusted depending on the specific nature of your services or client needs. It’s also helpful to make sure that your clients acknowledge the refund policy before they sign any contracts or agree to services.